By Christie Callahan, COO, Arrive Health. Read the full article on MedCity News.
Healthcare’s “digital transformation” started approximately 30 years ago, and in that time, many functions in healthcare have been fully digitized. Unfortunately, the patient experience is not one of them. Collectively, we offer a fragmented and disjointed experience where cost is disconnected from care, and it takes grit and determination to understand your options as a patient.
The good news is that conditions are right for lasting change and, as an industry, we need to take advantage.
Four dynamics are intersecting to create this opportunity:
- By all accounts, we have achieved the goals of Meaningful Use and medical records are built and stored electronically.
- Patient out-of-pocket costs continue to rise, driving consumer demand for more information—particularly cost information.
- The pandemic has made us more comfortable managing healthcare electronically than ever before.
- There are significant legislative tailwinds, primarily driven by the 21st Century Cures Act and the ONC action planned this year around information blocking, FHIR APIs and TEFCA.